MONEY-BACK GUARANTEE POLICY
Results Guaranteed or Your Money Back! We won't promise overnight miracles. While some may notice changes in 2-3 weeks, it might take consistent use for up to 2 months. But rest assured, you'll see progress within 45 days!
(*See Customer Responsibility for Expectations)
- This money-back guarantee is applicable to products purchased directly from Sucre' Naturals via our official website or authorized retailers. Purchases made through third-party vendors are not eligible.
- You may request a refund within 45 days from the date of your purchase. The guarantee period starts from the date of delivery as indicated in your order confirmation.
3. Proof of Purchase:
- To qualify for a refund, you must provide valid proof of purchase, such as your order confirmation or receipt.
4. Product Condition:
- Products must be returned in their original packaging, in unused or unopened condition. Partially used products are not eligible for a full refund.
5. Return Shipping:
- Customers are responsible for the cost of return shipping unless otherwise specified by Sucre' Naturals.
6. Refund Process:
- Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon. Please allow up to 14 business days for the processing of refunds.
- This money-back guarantee does not apply to clearance items, promotional products, or special bundles explicitly marked as non-refundable at the time of purchase.
8. Product-Specific Limitations:
- Some product categories may have specific return restrictions or requirements. Please refer to the product description or contact our customer support for more information.
9. Customer Responsibilities:
In the rare event you don't see results, follow these steps to claim your refund:
Step 1: Snap a "Before" Picture before starting product use to track your progress.
Email this to email@example.com within 7 days of receiving your products. This is to prevent abuse and ensure a fair process.
Step 2: Follow the product instructions outlined in each description for a minimum of 90 days.
Remember, natural ingredients take time, so patience is key.
Step 3: After 45 days, if you haven't seen any improvements, take another picture in similar lighting conditions to your "Before" photo.
Email it to firstname.lastname@example.org, and we'll guide you through the refund process. Failure to do so may void the money-back guarantee.
10. Geographic Limitations:
- This guarantee is valid for customers within the United States. International customers may be subject to different terms and conditions, including additional shipping fees.
11. Modification or Termination:
- Sucré Naturals reserves the right to modify or terminate this money-back guarantee policy at any time without prior notice. Any changes will be communicated through our website.
12. Contact Us:
- If you have any questions or wish to initiate a refund request, please contact our customer support team at email@example.com.
We hope that you enjoy the Sucré Naturals experience and find our products to be beneficial to your skincare routine. If you have any concerns or require assistance, please don't hesitate to reach out to our dedicated support team.
If you have any issues, questions or concerns about your order, please email us at firstname.lastname@example.org.
Thank you for choosing Sucre' Naturals for your skincare needs!